This is a list of the most common questions I get from my customers. Check here if you need to know something that someone may have already asked!
What’s your return policy?
I have a strict no returns, refunds, or exchange policy. I triple check to make sure your order and measurements are exactly how you want/need it before I make it or alter it.
Do you ship oversees and to P.O. boxes?
No. Due to the frequency of scams that persist these days I do not ship to P.O. boxes.
Do you have customer service hours?
Not always. I have a day job during the week that keeps me busy from around 9am to 6pm Monday thru Friday and also a couple Saturdays a month as well. The best way to reach me is by email and I will get back to you as soon as I can.
Are you able to do same day service?
On most items, no. Unfortunately due to the hectic nature and schedule of the flea market I only guarantee same day service on sewing on embroidered patches onto vests and jackets. Most of the time I can do pant hems same day but patch sewing and small 5 minute orders takes priority, so if a vest or jacket comes in I stop and focus on getting the vests out ASAP, then return to the pants or whatever job I was doing. This ensures I maximize the number of customers I can serve in a single day as well as cut back on wait times for small jobs.
Do you have a store or outside location?
Not currently. I did have an office downtown but with the problems economy coming down and the stairs that led up to the office I had to close it. If you are local to Winston I can meet somewhere between Peters Creek Pkwy and the Peacehaven exit on 421 on my way home from work if you are unable to get to the market on weekends.
Do you have a phone number to call or can I get your cell number to call or text you?
No. I made the mistake of handing out my cell phone before and kept getting a crazy amount of calls during the week while I'm at my day job. Email is the best way to reach me.